Refund policy
Because care goes both ways.
Each item is made to order - created with purpose, not excess. Because of this, we do NOT issue refunds or accept traditional returns. Instead, we offer store credit for eligible items, and we’ll make it right if something arrives damaged or incorrect.
STORE CREDIT
If something isn’t quite right - sizing, color, or change of mind - you may request store credit within 14 days of delivery.
To be eligible:
- Items must be unworn, unwashed, and in original condition
- Original packaging should be intact
- Store credit excludes original shipping fees
Start your request via our Return Portal. It’s fast, easy, and keeps everything in one place.
If your request is approved, the portal will guide you through any required steps, including return instructions if applicable.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, defective, or not as ordered, we’ll fix it - either with a replacement (exchange) or store credit.
Please submit your claim through our Return Portal within 7 days of delivery, including:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
All requests are reviewed before action is taken.
NOT ELIGIBLE FOR RETURN OR CREDIT
We cannot offer credit or replacements for:
- Items that have been worn, washed, or altered
- Clearance or final sale items
- eGift cards
LOST ORDERS
If your order hasn’t arrived and your shipping address was correct, submit a claim through the Return Portal and we’ll investigate right away.
QUESTIONS?
If you have a unique issue or need help beyond the return portal, email us at care@92Rise.com. We're happy to assist.